berber carpet padding::Last night my wife pulled out a sample of the karastan she had in the closet and a piece of the carpet scrap from the install berber carpet padding

berber carpet padding

berber carpet padding

berber carpet padding::Last night my wife pulled out a sample of the karastan she had in the closet and a piece of the carpet scrap from the install.
The backing on the carpet has similiar patterns as our sample, however, the threading on the back of the install scrap is significantly different and the loop on the berber is not the same.
On the scrap there is no shaving, nor is the berber pattern very pronouced.
Now i understand it has been in a roll and compressed, but no matter what we do to try and fluff up the scrap, brush it, rake it or whatever, it does not display like our sample.
We are really upset with this and will head back to the store today.
Not only do we think there is a problem with the product, the installer cut the carpet wrong and tried to hide a patch.
They have ordered replacement, but now we are concerned the whole job is flawed, from pad to carpet and install.